Privacy Policy

Vihaan Web Solutions Pvt. Ltd. (“we”, “us”, or ”our”) operates the CouponzGuru Singapore website for users in Singapore at www.couponzguru.sg. CouponzGuru Singapore is an online discount aggregator platform that helps shoppers find the latest coupon codes, deals, and offers on top brands. We may also participate in affiliate programmes and partnerships with merchants, brands, and marketplaces. This Privacy Policy explains how we collect, use, retain, disclose, and protect the personal information collected from our users.

This Privacy Policy applies to all of the personal information collected through the CouponzGuru Singapore website: www.couponzguru.sg and related applications, services, communications, features, or technologies used by us. This policy does not apply to 3rd party websites, merchants, retailers, affiliate networks, advertising platforms, or any other services. You acknowledge that you have read and understood this policy by using the CouponzGuru Singapore website.

Depending on how you use our website, we may collect information that includes:

• Full name

• Email address

• IP address

• Device information & usage data

The information could include information that users submit when using our services or creating an account.

This may also include browser, website usage, and other technical information. We may also receive personal information from other sources rather than you directly where permitted by applicable law. Some of these sources could include affiliate networks, analytics providers, business partners, referrals, advertising providers, and other publicly available sources. We may also combine this information with data we collect directly. Where required, we will notify you about the categories of the collected data and its sources.

We may be unable to provide some services if certain information is not provided. This information could be required to comply with applicable legal obligations.

We use the collected personal information for:

• Providing, maintaining, and improving CouponzGuru’s services for Singapore and other countries.

• Sending marketing and product content to users where permitted by law.

• Understanding usage patterns on the CouponzGuru Singapore website and improving performance through analytics.

• Protecting and detecting the platform and its users from fraud, abuse, or online threats.

• Complying with the applicable legal obligations.

• Responding to assist customer requests and communicating about our services.

CouponzGuru Singapore may use cookies and similar technologies for purposes such as keeping our users signed in, improving our website’s performance, and remembering customers’ preferences. We also use analytics tools to understand user behaviour, feature usage, and performance trends whenever required.

We work with trusted third-party service providers worldwide to operate our CouponzGuru Singapore platform. Their uses may include hosting, analytics, and communications to support our operations. These service providers may access and process personal information on our behalf, subject to contractual and legal agreements.

We retain your personal information only as long as necessary to fulfill the purposes described in our privacy policy. After that, it is securely deleted or anonymised.

Our CouponzGuru Singapore platform services may be accessed by or offered to minors. We do not knowingly collect personal data from children in violation of applicable law. We handle their personal data in accordance with the PDPA and any other applicable laws. We will seek consent from a parent or legal guardian and take reasonable steps to review and verify the provided consent wherever required. If you believe that we have collected a child’s personal data unlawfully, please contact us so that we can review and investigate and take appropriate action.

You may have the right to, depending on your location and the laws that apply to you:

• Right to Removal/Rectification: Requesting correction of outdated or incomplete information.

• Right to Access: Requesting or asking for a copy of the personal information we hold or have collected about you.

• Right to Erasure: Requesting removal of personal information/data, subject to legal exceptions.

• Right to Object: Object to our processing based on legitimate interests, direct, or targeted marketing.

• Right to Data Portability: Receive copies of your personal data wherever applicable.

• Right to Withdraw Consent: Ability to withdraw consent at any time where we rely on consent to comply with legal obligations.

• Right to Restriction: Requesting limits on how we process your personal information in certain situations and circumstances.

How to exercise your rights: You may submit privacy requests by reaching out to us at admin@couponzguru.com. Your message will be acknowledged within 5 business days by us, and we will provide a substantive response within 30 days of receipt or a shorter period as required by applicable law. We may extend this by an additional 60 days and will notify you in certain complex instances.

We process personal information/data in accordance with applicable privacy laws in Singapore. The following table sets out the legal basis we rely on for each category of processing activity:

Privacy Contact: We don’t have a dedicated formal DPO yet but have designated a responsible person to oversee privacy compliance. All privacy enquiries should be sent to the contact address mentioned in No. 13 section.

We implement and manage reasonable technical and organizational security for safeguarding the collected personal information against online threats, unauthorized access, disclosure, alteration, or destruction.

If any data is transferred across countries, we take reasonable measures to ensure the personal information receives a sufficient level of security under applicable laws.

Contact us at the following email addresses if you have any queries regarding this Privacy Policy or want to exercise your privacy rights.

Email: admin@couponzguru.com

Postal address: Office No.401, Lunkad Realty, Sky Vista, MHADA Colony, Viman Nagar, Pune, Maharashtra, India 411014.

Privacy requests: admin@cuponzguru.com

We aim to respond to all privacy enquiries within 5 business days.

We reserve the right to update this Privacy Policy from time to time. We will update the effective date above and provide notice where required whenever we make any material changes or modifications.

The following provisions supplement this Privacy Policy and apply where the relevant law governs your relationship with us.

Singapore: Personal Data Protection Act 2012

We comply with the applicable requirements of Singapore’s Personal Data Protection Act 2012(PDPA) and relevant regulations and guidance issued by the Personal Data Protection Commission(PDPC). We collect, use, and disclose personal data for purposes that are appropriate and in accordance with the applicable laws. Our notice to you is standalone, clear, and itemises the personal data collected. We will obtain consent in accordance with the PDPA where consent is required. You may have rights to request access to personal information held by us, request correction of personal data, the right to nominate another individual to exercise your rights in the event of death and withdraw consent subject to applicable laws and exceptions. We take reasonable steps to resolve grievances within 90 days. We retain personal information only for as long as necessary for the purposes for which it was collected, subject to minimum retention periods prescribed by law.

Children’s Personal Data: Singapore

We are not specifically directed at children. Where a child is below 13 years of age, we will take into account the applicable PDPC guidance concerning children’s personal data and obtain consent from a parent or guardian where consent is required. We will take reasonable steps to ensure that children’s personal data is stored and managed according to applicable Singapore laws. We give parents the right to review and delete their child’s personal information and limit the collection to what is reasonably necessary for the activity.

Data Breach Notification

We will review and evaluate data breach incidents in accordance with the PDPA’s data breach reporting requirements, if we experience such an incident involving personal information. We will notify the Personal Data Protection Commission as soon as possible if the breach is determined to be a notifiable data breach.

Sub-Processors

We may engage with third-party service providers to support the operation of the CouponzGuru Singapore website. This includes the service providers of cloud hosting, transaction email, payment processing, customer support, analytics, error monitoring, affiliate tracking, and security services. On our behalf, these platforms/providers may access personal data subject to contractual agreements. When adding new sub-processors, we intend to notify you about these changes where required by enterprise customer DPAs.